Free shipping เงณ1,499+ (BD) ยท $49+ (US) ยท Easy 30-day returns
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30-Day Hassle-Free Returns

Returns & Refunds

Shop with confidence. If something isn't right, we make it easy to return and get your money back โ€” no questions asked.

30Days

Return window

5โ€“7Days

Refund timeline

Free

Defective returns

What applies to you?

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Wrong size?

We'll exchange for the correct size at no extra cost. Subject to stock availability.

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Defective item?

Free return pickup arranged. Full refund or replacement โ€” your choice.

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Changed your mind?

Return within 30 days. You cover the return shipping; we process the refund.

โŒ

Wrong item received?

Our mistake โ€” we arrange free pickup and send the correct item immediately.

How to return an item

1

Request a Return

Log into your account, go to My Orders, and select 'Request Return' on the item. Guest orders: email us with your order number.

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2

Get Approval (24h)

We review your request within 24 hours and send a Return Merchandise Authorization (RMA) to your email.

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3

Ship the Item

Pack the item securely with original tags attached. Use the prepaid label we provide (defective items) or any courier for other returns.

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4

Refund Processed

Once we receive and inspect the item, your refund is issued within 5โ€“7 business days to the original payment method.

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Start a return from your Order History or email info@oldmillcotton.com

Eligible for return

  • Item is unused and unworn
  • Original tags are still attached
  • Returned within 30 days of delivery
  • In original or equivalent packaging
  • Accompanied by your order number

Not eligible

  • Worn, washed, or altered items
  • Items returned after 30 days
  • Innerwear, swimwear, and accessories (hygiene reasons)
  • Items marked 'Final Sale' at purchase
  • Items with removed tags or damaged packaging

Refund Methods

bKash / Nagad / Rocket

Mobile wallet refunds ยท 2โ€“3 business days

Visa / Mastercard

Card statement credit ยท 5โ€“7 business days

Cash on Delivery

Sent via bKash or bank ยท 3โ€“5 business days

PayPal / Stripe (US)

Original payment method ยท 5โ€“10 business days

Refunds are issued to the original payment method. Processing times are indicative and may vary by bank or provider.

Policy Details

Return window: 30 calendar days from the delivery date shown in your order confirmation email.

Condition: Items must be in their original, unworn condition with all original tags attached. We inspect all returned items upon receipt.

Defective items: If your item arrives damaged or defective, contact us within 48 hours of delivery. We will arrange free pickup and offer a full refund or replacement.

Exchanges: We do not process direct exchanges at this time. Return the item for a refund and place a new order for the desired item.

Return shipping cost: Customers are responsible for return shipping costs, except for defective or incorrect items, which qualify for free return pickup.

Gift returns: Items received as gifts can be returned for store credit equal to the original purchase price.

Need help with a return?

Our support team is here every day from 9 AM to 9 PM.

View My OrdersContact Support

Last updated: January 2025 ยท OMC Old Mill Cotton Pvt. Ltd.